Cyber Insurance Claim Support

Where Claims Go Wrong

Most organisations discover what their cyber insurance actually covers — and what it doesn't — at the worst possible moment: mid-incident, under pressure, with the claim clock running. Common failure points:

• Inadequate forensic documentation — insurers require evidence of the incident scope, root cause, and data affected. Insufficient documentation means disputed or reduced claims.
• Sanctions non-compliance — ransom payments made without proper screening can void coverage entirely and create criminal liability.
• Delayed notification — most policies have short windows for notifying the insurer of a claim event. Missing them can invalidate coverage.
• Using non-panel IR firms — some policies require the use of insurer-approved IR providers, or pre-approval before engaging external help.
• Poor business interruption evidence — quantifying BI losses requires documentation that most organisations don't gather systematically during an incident.

What We Provide

Pre-Incident Readiness

The best insurance support starts before the incident. We review your policy, identify gaps, and build the processes that make claims straightforward — not contested:

• Policy review — understanding what your coverage actually says
• IR retainer documentation accepted by most major insurers
• Pre-incident evidence preservation planning
• Business continuity documentation aligned to BI claim requirements

During an Incident

• Immediate insurer notification support — ensuring your claim window is preserved from day one
• Forensic investigation producing insurer-grade evidence packages
• Sanctions screening documentation for any ransom payment consideration
• Direct insurer and adjuster liaison — we speak their language
• Business interruption evidence gathering alongside technical response

Post-Incident Claim Support

• Technical reports structured to insurer requirements
• Expert opinion on claim quantum and supporting evidence
• Responding to insurer questions and supplementary information requests
• Dispute support where claims are challenged or partially denied

For Insurers & Brokers

We work directly with insurers, MGAs, and brokers as an IR panel firm. If you are placing cyber cover and require a credentialled incident response firm with documented response capability, contact us to discuss panel arrangements.

Our documentation, methodology, and reporting standards meet the requirements of the major cyber insurance markets. We hold established relationships with underwriters across the Lloyd's and company markets.